Quality Tools, Great Service

Quality Tools, Great Service Tom Hohl, Hermantown, Minn.: “I’ve used Woodpeckers Tools for quite a few years, and they’re all excellent quality (www.woodpeck.com; ph 800-752-0725). They do everything they’re designed to do with precise accuracy. “It was ironic that on the day I received the FARM SHOW issue featuring my best buy on Woodpeckers tools (Vol. 50, No. 3), one of the router bits I was using broke. I don’t know whether it was faulty or my fault, but I needed another one just like it. “I called Woodpeckers and explained what happened. The service agent asked a few questions and didn’t hesitate to replace the bit. Better yet, they didn’t charge shipping for sending it to me. Getting that replacement saved me $65, plus the shipping cost. I thought that was very generous of the company. Customer service like that further raises my appreciation for their products and how they do business.”

To read the rest of this story, download this issue below or click here to register with your account number.